Oriental Capital Assurance Berhad (OCA) is a licensed insurer under the Insurance Act 1996 and regulated by Bank Negara Malaysia. It has been in the insurance market for over 70 years having undergone various corporate changes over time.

OCA has a paid-up capital of RM100,013,218 and total assets valued in excess of RM456 million. Business volume stood at RM217 million generated from a portfolio mix of retail business and niche markets in Oil and Gas as well as Marine classes. Focus is continuously set to attain a steady growth in Personal Lines. The company’s offices are strategically located throughout the country supported with an extensive agency network. The business mission is to build consistent value-creating revenue streams through prudent underwriting and quality service for each of our clients. We play a collaborative role to enlighten our clients to have better understanding towards the management of their risk exposures, particularly in times of heightened awareness of risk incidences. With the building of a stronger and trusting relationship between us and our clients, we are able to grow progressively and improve our market share.

The business of insurance relates to a promise of service. The spirit of extending quality customer service from point of sale to claims management is firmly engrained in our business processes. At the instance of a loss, whether it is a minor or a devastating loss, the value of the policy is recognized. This understanding of the fundamental aspect of the business defines the manner in how we respond to our clients’ needs. Since 1998, the ISO 9001:2008 certification is a hallmark to the essence of quality of our operational processes.

Concern about security and protection, we take proactive approach in our R&D efforts to enhance existing products and introduce new portfolios that will cater to our clients’ lifestyles and /or business needs as we ride the waves of change and pace with the growth momentum. In our range of products, the Auto Rescue program and maintaining our panel of authorized workshops for mechanical breakdowns and accident-related cases facilitates auto policyholders to obtain creditable and quality service in their times of needs.

With cost of healthcare on the upward trend, our Health Schemes for dental and hospitalization – Medi-Dent Dental Plan and Sihat Malaysia Health Plan - are attractive covers to compensate financial expenditure.

Tailor made systems such as Marine Offline Cargo System enables our clients to submit their Marine Cargo declarations with ease, thus improving efficiency.

Coupled with our professional team and the availability of reinsurance capacity and expertise in specialist markets, we have the facilities to underwrite high-end commercial risks.

Our strategic positions are aligned to manage the norm challenges that will maximize performance, nurture customer relationship, reduce operation overheads and enhance brand value. By the same token, we are in a state of preparedness to remain nimble and competitive when facing unique economic and environmental tests. Engrained in our DNA of the business is the deliverable of quality in all aspects of our service and product offering as we transcend into another era for the industry. Our success will gravitate towards being an adaptive niche player in the market where there is always the right basket of products most appropriate for the target market.