Oriental Capital Assurance Berhad (OCA) has been in the insurance market place for more than 60 years having undergone strategic corporate changes at various points in time.

OCA has a paid-up capital of RM100,013,218 and total assets valued in excess of RM415 million. Business volume is recorded at RM239 million, with niche strengths in onshore and offshore Oil and Gas and Marine Hull and Cargo classes of business. Along the growth trajectory, there is emphasis on nurturing retail business through the network of branch offices present in major cities and towns, agency workforce and franchise-related sources. Nestled in this position of strength, our focus is towards building consistently value-creating revenue streams. We take a selective approach in underwriting risks for value with inclination towards seeking businesses from high net worth customers. It is our business philosophy to play a collaborative role in helping clients understand and manage their risk exposures especially during these times of heightened awareness towards risk incidences. In the same token, stronger relationship of trust between us and our clients are being forged to leverage on opportunities to secure the business.

The business of insurance relates to a promise of service. The spirit of extending quality customer service from point of sale to claims management is firmly engrained in our business processes. At the instance of a loss, whether it is a minor or a devastating loss, the value of the policy is recognized. This understanding of the fundamental aspect of the business defines the manner in how we respond to our clients’ needs. With the recertification to the ISO 9001:2008, we have continued to uphold the quality of our operational processes.

Concern about security and protection, we take proactive approach in our R&D efforts to enhance existing products and introduce new portfolios that will cater to our clients’ lifestyles and /or business needs as we ride the waves of change and pace with the growth momentum. In our range of products, the Auto Rescue program and maintaining our panel of authorized workshops for mechanical breakdowns and accident-related cases facilitates auto policyholders to obtain creditable and quality service in their times of needs.

With cost of healthcare on the upward trend, our Health Schemes for dental and hospitalization – Medi-Dent Dental Plan and Sihat Malaysia Health Plan - are attractive covers to compensate financial expenditure.

Tailor made systems such as Marine Offline Cargo System enables our clients to submit their Marine Cargo declarations with ease, thus improving efficiency.

Coupled with our professional team and the availability of reinsurance capacity and expertise in specialist markets, we have the facilities to underwrite high-end commercial risks.

Our strategic positions are aligned to manage the norm challenges that will maximize performance, nurture customer relationship, reduce operation overheads and enhance brand value. By the same token, we are in a state of preparedness to remain nimble and competitive when facing unique economic and environmental tests. Engrained in our DNA of the business is the deliverable of quality in all aspects of our service and product offering as we transcend into another era for the industry. Our success will gravitate towards being an adaptive niche player in the market where there is always the right basket of products most appropriate for the target market.