Complaints

Complaint Form

To ensure a prompt response, please make sure to provide us with all of the information requested below then click Submit

Full name*

Vehicle No.

Policy No.

Claim No.

Telephone number*

E-mail

Mailing Address*

Please tick the type of your complaint*
you may select more than one

AAM matters
Conduct of agent
Delay in claim processing
Delay in payment of claims
      (other than court awards)
Delay in payment of court awards
Delay in policy processing
Delay in premium refund
Delay in replying to inquiry
      or correspondence
Deny payment of claim /       repudiation of liability

Error in policy issuance
Issues on cancellation of policy
No claim discount entitlement
Refuse to renew / insure
Services by staff
Services by workshop
Non insurance matter -
e.g. Website
Other insurance issues

Please explain the nature of your complaint here*

Fields marked* are mandatory.